Ring is offline but wifi is working

Thanks! Welcome to our troubleshooting guide dedicated to resolving a common Ring device issue - the frustrating occurrence of the Ring device presenting as offline despite a working Wi-Fi connection. .

Wi-Fi cameras work by connecting to the Internet to upload pictures to a remote location, thereby saving digital storage space on the camera itself. The recommended range for optimal performance is 0 to -60 for the RSSI. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in Device Health to confirm. Update your FB status, check your email, or post to your blog directly from the Games. Unplug your wifi router and modem for 30 seconds, then plug them back in. For devices with a removable battery pack, briefly remove the battery and reinsert it. Temporarily shut the power off at the breaker. I tried reset by clicking the orange button on the back of the device.

Did you know?

I don't think it's the wi-fi as the signal strength is strong. One of them is going offline for no apparent reason i network is fine and power is too. Remove the back cover from the device (which will tamper.

I reconnect it to my WiFi and within 30 seconds its appearing offline again, its only 3 feet from the router and all my other cams are working fine, all much further away from. Check other devices around your home to see if they're connected or disconnected to wifi. If the signal is weak or unstable, your Ring device will have a harder time being able to reconnect after an outage. Next, please check power variables such as battery charge for battery-powered devices, and wiring for externally powered Ring devices. Spotlight cams are "offline" for days (but keeps recording & uploading) wireless-security-cameras I have 3 normally well working Ring Spotlight wired cams at two locations, with different internet setups (fiber + Google WiFi and a Mobile broadband 4G modem + router respectively).

In the upper-left corner of the app's home screen, tap the Menu icon (three lines stacked vertically) Tap the Offline device. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. Wi-Fi Connectivity Issues: Poor Wi-Fi connectivity, data loss, channel congestion, and router settings can also cause Ring devices to go offline randomly. ….

Reader Q&A - also see RECOMMENDED ARTICLES & FAQs. Ring is offline but wifi is working. Possible cause: Not clear ring is offline but wifi is working.

Check your Ring device's signal strength. The Wi-Fi status should be displayed as "offline" when your device is disconnected.

If you're receiving motion alerts for lots of cars or pedestrian traffic, it may help to adjust your motion settings The company's CEO, George Kurtz, apologized for the disruptions in a post on X, noting the issue has been identified and isolated and a fix has been deployed. I've gone through all the motions and have tried what I think is every solution offered on Ring's support site and elsewhere Move your wifi router off the floor. All of my other devices have no issue reconnecting, just the ring devices.

To test your home Wi-Fi, use a free browser, like Speedtest, to test your connection and examine your internet speed. If the site determines your Wi-Fi internet speed is good, you can try visiting Ring’s Support Center. Learn more about RSSI. Reconnect to wifi and reboot your camera. Whether you’re streaming your favorite shows, working from home, or gaming online, a strong. English Responses ( 2) C It may be as simple as rebooting your router. Tip 2: Power Cycle the Ring Device. Check your Ring device's signal strength. Then, follow the steps above to reboot your device in the Ring app Take the battery out for a few. Tap the red icon and follow the instructions on the error screen to help you troubleshoot your issue.